Privacy Policy of Ariel Networks
1. Introduction
At Ariel Networks (“we”, “us”, or “our”), accessible at arielnetworks.com, your privacy and the protection of your personal information are of paramount importance. We are committed to maintaining the confidentiality, integrity, and security of your data and complying fully with applicable privacy and data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). This Privacy Policy outlines how we collect, use, disclose, and protect information obtained through our website and services.
2. Scope of Policy and Data Controller Role
This Privacy Policy applies to all personal information collected through our website, arielnetworks.com, and related communication channels. Ariel Networks acts as the data controller for the processing of personal data that falls within the scope of this policy. This means we determine the purposes and means of processing such data, in accordance with applicable privacy laws.
3. Categories of Data Processed
We may collect and process the following categories of personal data:
a. Usage Data
We collect information automatically when you access or interact with arielnetworks.com. This includes browser type, IP address, geographic location, pages viewed, usage patterns, referring/exit pages, timestamps, and session duration.
b. Account Data
When you create an account or register for our services, we collect your full name, email address, mailing address, phone number, and any other details necessary to establish and manage your profile.
c. Profile Data
We may store information related to your preferences, purchase history, navigation behavior, service usage, and responses to promotional campaigns.
d. Communication Data
If you contact us via email or other means, including support requests, we may maintain a record of all related communications, including the nature of the inquiry, timestamps, and follow-up details.
e. Technical Data
We gather technical information such as device identifiers, operating system versions, mobile device settings, and system configurations to ensure optimal website performance and user experience.
f. Transaction Data
For paid services, we process payment information including billing address, payment method, transaction identifiers, and product or service delivery details. This may include third-party payment processors, who operate under their own privacy policies.
g. Preference Data
We maintain records of your consents and preferences regarding marketing communications, product interests, and notification settings.
4. Legal Bases for Processing
In accordance with the GDPR and related regulations, we rely on the following lawful bases for processing:
– Performance of Contract: When processing is necessary for fulfilling an agreement with you, including account management and service provision.
– Legitimate Interests: For processing required to maintain security, improve services, conduct analytics, or communicate with clients, provided such interests do not override your rights.
– Consent: Where explicit consent is required, such as for non-essential cookies or direct marketing, we will obtain and document your permission.
– Legal Obligation: When processing is necessary for compliance with legal requirements such as tax, accounting, or security obligations.
5. Your Rights
In accordance with GDPR, CCPA, and other relevant laws, you have the following rights concerning your personal data:
– Access: Request access to your personal data and obtain a copy.
– Rectification: Request correction of inaccurate or incomplete data.
– Erasure: Request deletion of your data, subject to certain exceptions.
– Restriction: Request to limit the processing of your data under specific conditions.
– Portability: Receive your data in a structured, commonly used, and machine-readable format and transmit it to another controller where applicable.
To exercise these rights, please contact us at [email protected].
6. Security Measures
We implement technical and organizational measures to safeguard your data including, but not limited to:
– End-to-end encryption for data in transit and at rest
– Role-based access controls and security authentication
– Regular data backups and secure storage systems
– Staff training on data protection and compliance procedures
While we strive to use commercially acceptable means to protect your personal data, no method of transmission over the internet or method of electronic storage is 100% secure.
7. International Transfers
If your personal data is transferred to or accessed from outside the European Economic Area (EEA), we ensure appropriate safeguards are in place, including the use of Standard Contractual Clauses approved by the European Commission. We also ensure compliance with relevant regional standards, including data localization where required.
8. Data Retention
We only retain your information for as long as necessary to fulfill the purposes for which it was collected, including:
– Usage Data: Retained for up to 12 months
– Account and Profile Data: Retained while the account is active and up to 6 years thereafter for audit and legal purposes
– Communication Data: Retained for up to 24 months
– Transaction Data: Retained for tax and legal compliance for up to 7 years
– Preference Data: Retained until consent is withdrawn or no longer necessary
Once data is no longer needed, it is securely deleted in accordance with our data disposal protocols.
9. Cookie Policy
We use cookies and similar technologies to improve functionality and enhance user experience. These include:
– Essential Cookies: Required for website operation and cannot be disabled.
– Functional Cookies: Enable personalization features (e.g., language preferences).
– Analytics Cookies: Help us understand user behavior through aggregated data.
– Performance Cookies: Improve speed and responsiveness.
10. Cookie Management and Compliance
We honor your privacy rights under GDPR and CCPA. Upon first visit to arielnetworks.com, we provide a clear cookie consent mechanism, allowing you to accept or manage cookie preferences. You may also change your preferences at any time by revisiting the cookie settings on our website or through your browser settings.
We do not sell your personal data and only share cookie-related data with third parties under strict contractual controls and with your consent when required.
11. Children’s Data
We do not knowingly collect or solicit personal information from individuals under the age of 13. If we discover that such data has been inadvertently collected, we take prompt action to delete it. Parents or guardians who believe their child has provided us with information may contact us at [email protected].
12. Policy Updates and Notifications
We reserve the right to amend this Privacy Policy at our discretion and as regulatory requirements evolve. Updates will be posted on arielnetworks.com, and, where appropriate, users will be informed via direct communication or website notification.
13. Contact Us
For any questions, requests, complaints, or concerns regarding this Privacy Policy or the handling of your personal data, you may contact us at:
Email: [email protected]
We are fully committed to respecting your rights and protecting your privacy. Should you have any privacy-related concerns, we encourage you to reach out to us directly.